Return & delivery policy
At Rosepetal we strive to offer a smooth and hassle-free return and delivery process which is our topmost priority. Before shipping and delivering the product at your doorstep, we check multiple times. If you are unsatisfied with the goods received, you can return them within 7 days of receipt and get your money back. All return packages must be in the original packaging together with a copy of the invoice. The reason for the return of the goods must be mentioned by the customer.
Certain return policies are applicable in terms of returning the products –
· Products not to be returned if bought under-sale or special promotions.
· Products not to be returned on the condition of the products as mentioned in the product description.
· Products not to be returned if it is customized as per your order.
· Products not to be returned without its original packaging, price tags, labels, barcodes, original invoices, etc.
Please note that freight charges for returns are the customer’s responsibility –
- If the payment mode is COD or cash on delivery, the amount will be refunded by Demand Draft.
- If the payment has been made by credit card, the refund will be made to the account of the credit holder.
- If the payment has been made using a credit issued from any foreign location then the refund will be subject to the applicable foreign exchange regulations.
We ship the ordered products directly from our warehouse by using the services of some of the reputed courier agencies. Please allow for the number of days required to deliver the product to you from the date of your order acceptance.
All of your orders will be processed within 1
business day. You can expect delivery of the product within 3-7 business days
depending on your address/location. For locations that are remote or not
serviced by Courier Agencies, products will be delivered only by Registered
Post and thus delivery may take between 10-12 working days.