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Privacy Policy

General

This Privacy Policy provides succinctly the manner your data is collected and used by Rosepetal. We value your trust on Rosepetal. That is the reason why we insist upon setting the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

 

Collection of personal information 

We collect personally identifiable information (email address, name, phone number (office and home etc.) from you when you create an account with Rosepetal. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

The other purposes for which we may use your personal information are –

  • To measure consumer interest in our products and services,
  • To inform you about our offers, products, services, and updates;
  • To detect and protect us against error, fraud and other criminal activity;
  • To enforce our terms and conditions; and
  • As otherwise will be described to you from time to time.

We may also use your IP address to help diagnose problems with our server, and to administer our website. Your IP address may also be used to help identify you and to gather broad demographic information.

We may occasionally request you to complete optional online surveys. The data collected from these surveys will be used to enhance the comfort of your online shopping experience.

We want you to

  • feel comfortable using our web sites
  • feel secure submitting information to us
  • contact us with your questions or concerns about privacy on this site
  • know that by using our sites you are consenting to the collection of certain data

 

Information sharing

We may, if necessary, share personal information provided by you for the purpose of detecting and preventing identity theft, fraud and other potentially illegal acts and generally prevent abuse of our services in any manner. We may disclose personal information if required to do so by law or in the good faith and belief for the purposes of serving a legal process. We may also disclose personal information to law enforcement offices or others in the good faith and belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party or to protect the rights, property or personal safety of our users or the general public.

Discloser of personal information

All your personal information’s may be disclosed in accordance with circumstances that include –

  • Third parties, where your consent needed to use or disclose information.
  • Where required or authorized by jurisdiction.

What information is, or may be, collected from you?

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies,” sent to your browser from a

  • web server cookie stored on your hard drive
  • an IP address, assigned to the computer which you use
  • the domain server through which you access our service
  • the type of computer you’re using
  • the type of web browser you’re using

We may collect the following personally identifiable information about you:

  • name including first and last name
  • alternate email address
  • mobile phone number and contact details
  • ZIP/Postal code
  • demographic profile (like your age, gender, occupation, education, address and durables owned);
  • preferences and interests (such as news, sports, travel and so on);
  • financial information (like account or credit card numbers); and
  • opinions of features on our websites.

We may also collect the following information:

  • about the pages you visit/access
  • the links you click on our site
  • the number of times you access the page

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Who collects the information?

  • We will collect anonymous traffic information from you when you visit our site.
  • We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination.
  • Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser.
  • The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control.

We make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.

With whom will your information be shared?

We will not use your financial information for any purpose other than to complete a transaction with you.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

  • we have your permission
  • to provide products or services you’ve requested
  • to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Rosepetal’s terms of use or to defend against legal claims;
  • special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

We share your information with advertisers on an aggregate basis only.

 

Data Usage

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Log Data

Whenever you use our service, in a case of an error we collect data and information (through third party products) on your phone or desktop which is called as Log Data. This Log Data may include information such as your device Internet Protocol or IP address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

 

Use of Demographic and Profile Data 

We use personal information to provide the best services. We may use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data of our users’ activity on our website. We may identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

 

Cookies 

Cookies are small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Rosepetal may place both permanent and temporary cookies in your computer. However, Rosepetal ‘s cookies will not hold any of your personally identifiable information.

Why we use cookies?

Third-party cookies are used for several reasons. Some are required for technical and/or security reasons in order for our Platform to operate, and we refer some of these as essential cookies. Firstly, party cookies mainly serve the purpose to enable basic functionalities on our Platform including web analytics cookies that helps us understand how users scroll through our web pages and how we can improve their use. For example, we use essential or strictly necessary cookies to enable us to remember goods added to your shopping cart and to acknowledge you when you sign into your Rosepetal account.

Additionally, we even use social media cookies as well. All you need to do is register share the platform contents through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

The cookies are also used to help us track and target the interests of Platform visitors enhancing the experience on our Platform by researching visiting patterns and conduct interest-based advertising, assisting our business partners to track user visits to our platform, and to track progress and participation in promotions.

Intellectual Property

Rosepetal and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Our or any third party’s intellectual property rights. All rights, including copyright, in this website, are owned by or licensed to Rosepetal. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Rosepetal. You may not modify, distribute, or re-post anything on this website for any purpose.

The logos and names are only related to product and service names, design marks, and the trademark of Rosepetal. All other marks are the property of their respective companies. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Our endorsement, sponsorship, or recommendation of the third party, information, product or service.

We are not responsible for the content of any third party sites and do not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

E-mail Correspondence

To help us make the E-mail correspondence more useful and interesting, when you open an email from us, we will receive an email notification, confirming you having read the delivered email. If your computer supports this function we will also make the comparison between our customer list and other companies in order to avoid any junk messages.

 

Third Party Website Links

Rosepetal is not responsible for the privacy policies of websites to which it is linked with. If you provide any information to such third parties, there is a possibility that their rules regarding the collection and use of your personal information may differ with that of Rosepetal’s. You should contact these entities directly if you have any questions about how they are using the information they collect.

Data Hosting

Rosepetal’s website may be hosted using third party data hosting specialists. In such case, the information collected is kept in the servers owned and managed by data hosting companies. Services of the companies being used by Rosepetal are PCI compliant and have data security processes in place. However, Rosepetal is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data.

Data transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to other countries and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Rosepetal takes all the necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and your personal information will not be shared with any organization or a country unless there are adequate controls in place including the security of your data and other information’s.

Business Transfers

As we continue to develop our business process, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets that remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Rosepetal or substantially all of its assets are acquired, customer information will of course be one of the important transferred assets.

Security Precautions 

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information. Whenever you change or access your account information, particularly while placing orders we prefer using a secure server. Once your information is in our possession, we adhere to the strict security guidelines, protecting it against unauthorized access.

Opt-Out process 

Rosepetal provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) information’s from us on behalf of our partners, and from us in general, after setting up an account. If, in case, you want to remove your contact information from all Rosepetal lists and newsletters you can do so at your own wish.

 

 Data retention

Rosepetal may retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Rosepetal may also retain usage data for internal analysis purposes. However, Usage Data is only retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Rights entitled for you

Rosepetal applies reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us at the earliest to make the required changes. If you wish to be informed what Personal Data, we hold about you, and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Rosepetal. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

 

Feedback & Submissions

You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right (s).

We appreciate your interest in Rosepetal, but we do not want to and cannot accept any ideas you may consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. 

Changes to this Privacy Policy

We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Disclaimer

Rosepetal has taken great efforts to ensure that your visit to the official website becomes an enriching one, and your privacy is protected at all costs. If you have any further questions, comments or concerns about our privacy practices, please feel free to contact us by email or you can call us as well.