At Rosepetal, we place a strong emphasis on ensuring your order reaches you without a hitch. Before shipping, every product undergoes a thorough inspection. If you encounter a size issue or receive a defective item, we’re here to assist with an exchange. Just reach out to us at orders@rosepetalonlinestore.
Certain return policies are applicable in terms of returning the products –
· Products not to be returned if bought under-sale or special promotions.
· Products not to be returned on the condition of the products as mentioned in the product description.
· Products not to be returned if it is customized as per your order.
· Products not to be returned without its original packaging, price tags, labels, barcodes, original invoices, etc.
Please note that freight charges for returns are the customer’s responsibility –
- If the payment mode is COD or cash on delivery, the amount will be refunded by Demand Draft.
- If the payment has been made by credit card, the refund will be made to the account of the credit holder.
- If the payment has been made using a credit issued from any foreign location then the refund will be subject to the applicable foreign exchange regulations.
We ship the ordered products directly from our warehouse by using the services of some of the reputed courier agencies. Please allow for the number of days required to deliver the product to you from the date of your order acceptance.
All of your orders will be processed within 1 business day. You can expect delivery of the product within 3-7 business days depending on your address/location. For locations that are remote or not serviced by Courier Agencies, products will be delivered only by Registered Post and thus delivery may take between 10-12 working days.